Customers are requested to pack products properly while sending it to us for any purpose. Any damage to products while sending it to us is customers responsibility and the cost will be handled by customers.
Returns or Exchange
Our policy lasts 3 days from the date of delivery. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To be eligible for return, If you get any defective or wrong product then only you can ask for equivalent exchange.
You will be responsible for paying for your own shipping costs for returning your item as it depends on weight of the product and location. For return we are going to charge a shipping amount which will be quoted by our team.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RS1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you get any defective product we can only exchange it.
If you want to exchange your product again, we will ask for additional amount from you.
On second time, if you are going for exchange of any product from any category there will be charges we will charge. There is no fixed amount on charges it will vary due to weight of the product and your location.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only no refunds or exchange are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 3 days after delivery
Refunds (Not applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but could be exchanged.
Exchanges (if applicable)
We only replace items if there is/are any manufacturing defects.
Please contact us or send us an email at [email protected] for more.
After confirmation you can send your item to:
To return your product, you should mail your product to: THENAGAIN
Updates from ThenAgain Store. No spam, we promise.